Terms of Service

Last Updated: January 21, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and PsycheVibes ("Company," "we," "us," or "our"), a company registered in the United Kingdom, regarding your use of the Shagazem platform ("Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

2. Description of Service

Shagazem is a WhatsApp business management platform that enables businesses to manage customer relationships, appointments, payments, and communications. Our Service includes:

  • Customer relationship management (CRM)
  • Appointment scheduling and calendar management
  • Payment tracking and invoicing
  • Quick replies and message templates
  • Google Calendar integration
  • Business analytics and reporting

3. Account Registration and Security

3.1 Account Creation

To use Shagazem, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. By creating an account, you represent and warrant that you meet these requirements.

3.3 Account Security

You agree to immediately notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Acceptable Use

4.1 Permitted Use

You may use Shagazem solely for lawful business purposes in accordance with these Terms. You agree to use the Service in a professional and ethical manner.

4.2 Prohibited Activities

You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit spam, malware, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service to harass, abuse, or harm others
  • Impersonate any person or entity
  • Collect or store personal data of others without consent
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute the Service without permission

5. Data and Privacy

5.1 Your Data

You retain all rights to the customer data, business information, and content you upload to Shagazem ("Your Data"). You grant us a limited license to use Your Data solely to provide and improve the Service.

5.2 Data Responsibility

You are solely responsible for the accuracy, quality, and legality of Your Data. You represent and warrant that you have all necessary rights and consents to upload and use Your Data on our platform.

5.3 Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

6. Third-Party Integrations

Shagazem integrates with third-party services such as Google Calendar. Your use of these integrations is subject to the respective third party's terms of service and privacy policies. We are not responsible for the practices or content of third-party services.

7. Fees and Payment

7.1 Subscription Fees

Access to certain features may require payment of subscription fees. All fees are non-refundable unless otherwise stated or required by law.

7.2 Payment Terms

You agree to provide current, complete, and accurate billing information. You authorize us to charge your payment method for all fees incurred.

7.3 Fee Changes

We reserve the right to change our fees with 30 days' notice. Continued use of the Service after fee changes constitutes acceptance of the new fees.

8. Intellectual Property

8.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by PsycheVibes and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

8.2 Trademarks

"Shagazem," "PsycheVibes," and related logos are trademarks of PsycheVibes. You may not use these marks without our prior written consent.

9. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. We reserve the right to:

  • Modify, suspend, or discontinue the Service at any time
  • Perform maintenance and updates
  • Impose limits on features or storage

We will provide reasonable notice of significant changes when possible.

10. Termination

10.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Upon termination, your right to use the Service will immediately cease.

10.2 Termination by Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. We will provide notice when reasonably possible.

10.3 Effect of Termination

Upon termination, you will lose access to Your Data. We may delete Your Data 30 days after termination unless legally required to retain it. You are responsible for exporting Your Data before termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected. You use the Service at your own risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PSYCHEVIBES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

Our total liability for all claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or £100, whichever is greater.

13. Indemnification

You agree to indemnify, defend, and hold harmless PsycheVibes, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your Data or content you submit

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PsycheVibes regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

17. Contact Information

If you have questions about these Terms, please contact us:

PsycheVibes

Email: [email protected]

Website: https://shagazem.com

By using Shagazem, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.